Shipping policy
Al-Assasi Chemicals
Effective Date: February 23rd, 2026 · Last Updated: July 5th, 2026
1. Overview
This Shipping Policy governs the shipment and delivery of all products sold by Al-Assasi Chemicals ("Company", "we", "our", or "us").
Due to the regulated nature of chemical products, shipping is handled with strict compliance to safety and legal standards.
By placing an order, you agree to the terms outlined in this Shipping Policy.
2. Shipping Rates
We keep shipping simple with flat rates:
- Egypt (nationwide): EGP 118 flat rate per order — no matter how many items you order.
- International: EGP 1,800 flat rate per order to supported countries.
Your exact shipping cost is always displayed at checkout before you pay — no surprises and no additional charges afterwards.
In rare cases where an order requires specialized hazardous-material handling or oversized packaging, additional fees may apply; we will contact you for approval before dispatch, and you may cancel at no cost if you do not agree.
3. Payment Methods
All orders are prepaid online at checkout. We do not currently offer cash on delivery (COD).
4. Hazardous Materials Shipping
Certain products may qualify as hazardous materials under local or international regulations. In such cases:
- Specialized packaging may be required.
- Additional carrier fees may apply (confirmed with you before dispatch).
- Delivery timelines may vary.
- Regulatory documentation may be required before shipment.
We reserve the right to delay or cancel shipments if regulatory requirements are not satisfied.
5. Order Processing Time
Orders are processed after:
- Payment confirmation
- Compliance verification
- Documentation approval (if required)
Processing times may vary depending on product type and regulatory review requirements. Order confirmation does not guarantee immediate shipment.
6. Delivery Timeframes
Estimated delivery times are provided for convenience only and are not guaranteed.
Delivery timelines may be affected by:
- Regulatory inspections
- Customs clearance
- Carrier delays
- Weather conditions
- Government restrictions
- Hazardous material transport regulations
Al-Assasi Chemicals is not liable for delays beyond our reasonable control.
7. Transfer of Risk
Risk of loss, damage, or liability transfers to the customer upon confirmed delivery and acceptance of the shipment.
Customers are responsible for:
- Immediate inspection upon delivery
- Proper storage in accordance with Safety Data Sheets (SDS)
- Compliance with handling regulations
8. Inspection Upon Delivery
Customers must inspect shipments immediately upon receipt.
If you receive:
- Damaged packaging
- Leaking containers
- Incorrect products
- Missing items
You must notify us in writing within 24 hours of confirmed delivery. Claims made after 24 hours will not be accepted. Photographic evidence may be required.
9. Shipping Restrictions
We reserve the right to:
- Refuse shipment to restricted regions
- Deny shipment to unlicensed or non-compliant buyers
- Cancel orders that violate transportation regulations
- Require additional verification documentation
International shipments may be subject to customs duties, import permits, and regulatory approvals, which are the responsibility of the customer.
10. Failed Deliveries
If delivery fails due to:
- Incorrect address provided by the customer
- Customer unavailability
- Failure to provide required documentation
- Refusal to accept delivery
The customer may be responsible for additional shipping fees, storage fees, or disposal costs. Hazardous materials that cannot be redelivered may be disposed of according to regulatory requirements without refund.
11. Temperature-Sensitive Products
Some products may require temperature-controlled shipping.
Al-Assasi Chemicals is not responsible for product degradation caused by:
- Delayed acceptance upon delivery
- Improper storage after receipt
- Customer failure to arrange appropriate receiving conditions
Customers must ensure proper storage facilities are ready before delivery.
12. Force Majeure
We are not responsible for shipping delays or failures caused by events beyond our control, including but not limited to:
- Natural disasters
- War or civil unrest
- Government actions
- Transportation disruptions
- Regulatory changes
- Supply chain interruptions
13. Limitation of Liability
To the maximum extent permitted by law, Al-Assasi Chemicals shall not be liable for:
- Indirect or consequential damages
- Business interruption
- Loss of profits
- Regulatory penalties incurred after delivery
Our liability, if applicable, shall not exceed the purchase price of the product shipped.