Shipping policy

Al-Assasi Chemicals

Effective Date: February 23rd, 2026

1. Overview

This Shipping Policy governs the shipment and delivery of all products sold by Al-Assasi Chemicals ("Company", "we", "our", or "us").

Due to the regulated and hazardous nature of chemical products, shipping procedures are handled with strict compliance to safety and legal standards.

By placing an order, you agree to the terms outlined in this Shipping Policy.

2. Shipping Rates

Shipping rates are calculated based on multiple factors, including but not limited to:

  • Product size

  • Total shipment weight

  • Shipment volume

  • Type and classification of chemical

  • Hazard level and regulatory requirements

  • Packaging requirements

  • Delivery destination

  • Carrier availability

Because chemical products vary in handling and compliance requirements, shipping costs are not fixed and may differ per order.

Final shipping costs will be confirmed prior to dispatch.

3. Hazardous Materials Shipping

Certain products may qualify as hazardous materials under local or international regulations. In such cases:

  • Specialized packaging may be required.

  • Additional carrier fees may apply.

  • Delivery timelines may vary.

  • Regulatory documentation may be required before shipment.

We reserve the right to delay or cancel shipments if regulatory requirements are not satisfied.

4. Order Processing Time

Orders are processed after:

  • Payment confirmation

  • Compliance verification

  • Documentation approval (if required)

Processing times may vary depending on product type and regulatory review requirements.

Order confirmation does not guarantee immediate shipment.

5. Delivery Timeframes

Estimated delivery times are provided for convenience only and are not guaranteed.

Delivery timelines may be affected by:

  • Regulatory inspections

  • Customs clearance

  • Carrier delays

  • Weather conditions

  • Government restrictions

  • Hazardous material transport regulations

Alassasi Chemicals is not liable for delays beyond our reasonable control.

6. Transfer of Risk

Risk of loss, damage, or liability transfers to the customer upon confirmed delivery and acceptance of the shipment.

Customers are responsible for:

  • Immediate inspection upon delivery

  • Proper storage in accordance with Safety Data Sheets (SDS)

  • Compliance with handling regulations

7. Inspection Upon Delivery

Customers must inspect shipments immediately upon receipt.

If you receive:

  • Damaged packaging

  • Leaking containers

  • Incorrect products

  • Missing items

You must notify us in writing within 24 hours of confirmed delivery.

Claims made after 24 hours will not be accepted.

Photographic evidence may be required.

8. Shipping Restrictions

We reserve the right to:

  • Refuse shipment to restricted regions

  • Deny shipment to unlicensed or non-compliant buyers

  • Cancel orders that violate transportation regulations

  • Require additional verification documentation

International shipments may be subject to customs duties, import permits, and regulatory approvals, which are the responsibility of the customer.

9. Failed Deliveries

If delivery fails due to:

  • Incorrect address provided by the customer

  • Customer unavailability

  • Failure to provide required documentation

  • Refusal to accept delivery

The customer may be responsible for additional shipping fees, storage fees, or disposal costs.

Hazardous materials that cannot be redelivered may be disposed of according to regulatory requirements without refund.

10. Temperature-Sensitive Products

Some products may require temperature-controlled shipping.

Alassasi Chemicals is not responsible for product degradation caused by:

  • Delayed acceptance upon delivery

  • Improper storage after receipt

  • Customer failure to arrange appropriate receiving conditions

Customers must ensure proper storage facilities are ready before delivery.

11. Force Majeure

We are not responsible for shipping delays or failures caused by events beyond our control, including but not limited to:

  • Natural disasters

  • War or civil unrest

  • Government actions

  • Transportation disruptions

  • Regulatory changes

  • Supply chain interruptions

12. Limitation of Liability

To the maximum extent permitted by law, Alassasi Chemicals shall not be liable for:

  • Indirect or consequential damages

  • Business interruption

  • Loss of profits

  • Regulatory penalties incurred after delivery

Our liability, if applicable, shall not exceed the purchase price of the product shipped.